Shipping & Returns Policy
All items purchased at Thomas William Jewellery are delivered at no additional cost to UK mainland addresses. Thomas William Jewellery uses Royal Mail Special Delivery Guaranteed service and is insured to send items of high value. Delivery is usually next day. Items will not be dispatched until full payment has been received and cleared.
We hope that you will be happy with the final product. But if upon receiving your order you would like to discuss a design adjustment or alternative, we will endeavor to meet your requirement. Unfortunately, as the item is made-to-order, we will only be able to refund 50% of the total price. Please note that a replacement item will then be charged at the standard manufacturing cost.