We offer a full money back guarantee or credit note on our non-bespoke or non-special order jewellery, with the exception of all earring for hygiene reasons, if returned within 30 days of purchase as shown on your receipt. The jewellerymust be unworn, with all original packaging and certificates if supplied and all elements must be undamaged, unaltered and with proof of purchase. It may be necessary for us to inspect pieces on return before confirming a refund is due. This may take several working days, and we reserve the right to charge a fee should any the fair returns requirements not be met. Your statutory rights arenot affected. This return policy excludes earrings, sale items, bespoke items and special orders which may not be exchanged or refunded, statutory rights excepted. We advise you to consider insuring your purchase against loss or accidental damage.

 

To return please visit our shop in Wokingham or return by post to

Thomas William Jewellery, Unit 20 Holme Grange Craft Village, Wokingham, Berkshire, RG40 3AW.

Please print and complete a Returns Form and include it in your return parcel.

Please parcel items securely and in original packaging. Please take your return to the Post Office so it can be weighed, measured and sufficient postage applied. Insufficient postage may result in a fine and/or the package being returned to you.

We strongly advise you to obtain proof of postage when returning items and esure they are packaged securely. Please remember that as all items are legally your responsibility until they are received by us. We cannot accept responsibility for items lost in transit.